Frequently Asked Questions
Customer Service Information
Are the products in stock and ready to ship? The products are in stock in our warehouses and generally ship in one to two days. Delivery time varies depending on your location, but is generally less than a week for the free standard shipping. Expedited shipping will generally arrive several days earlier than standard shipping, but there is no guarantee on the delivery time. An order of multiple products may come in multiple shipments since they ship from various locations in the United States.
What are the charges for shipping and tax? Shipping is included in the price, so there is no additional cost unless you choose expedited shipping. Tax is only charged in the state of Colorado.
What is the return policy? You may return new, unused products in original condition within 30 days of receipt. If the product is damaged or the packaging is missing or damaged, a refund will not be issued. Please hold on to the packaging and do not damage the product if you are unsure whether you will keep it. Please contact us to arrange for a return.
What are the dangers of electromagnet radiation? Please see the ‘Why’ page for information on the negative health effects of EMF exposure.
How does the EMF Harmony technology work? Please see the ‘How’ page for background on how the technology functions.
Do you have research that demonstrates the effectiveness of the EMF Harmony products? Please see the ‘Research’ page for studies outlining the biological benefits of the EMF Harmony technology.
Which products should I start with? This depends on your lifestyle and where and how you spend your time. Since we all spend a significant amount of time at home, we always recommend the Home & Office. If you use and/or carry your cell phone frequently, then the Harmonizer+ is recommended. If you use a laptop, iPad, or Bluetooth device regularly then you should have a Harmonizer for each of them. If you travel or spend a significant amount of time outside of your home, then the Mobility or Mobility+ is an ideal solution. If you spend a significant amount of time in your car, the EMF Harmonizer Car is recommended.
If you prefer to start with one product, then the Mobility or Mobility+ would be a good choice, since they are the most versatile. They do not, however, offer the same level of protection as the other specialized products, so for the best protection please follow the recommendations above.
If you have the Home & Office installed, you do not need the Harmonizer for the wireless devices within the protected area (assuming you don’t use them outside of that area). The Harmonizer+ is always recommended for your cell phone and your WiFi router, as those are generally the most powerful emitters of EMF’s in your environment.
If I have a Mobility or Mobility+ bracelet do I still need the other products? These bracelets are not designed to replace the other devices and they work somewhat differently. They will support your body against harmful EMF influences, while the other products do that as well as working directly on harmonizing the electromagnetic radiation. In the case of the Home & Office and EMF Harmonizer Car, a protected field is created where all EMF's within it are harmonized, and in the case of the Harmonizer and Harmonizer+ the EMF's from the specific device to which it is attached are harmonized.
How long will the products last? All products will work effectively indefinitely, but the technology is updated regularly. Given the rapid pace of technological change today, we recommend replacing the Harmonizer, Harmonizer+, Mobility, and Mobility+ approximately every five years, and the Home & Office and Car every ten years.
Can I move a product from one device or location to another? Yes, products for devices like your cell phone and WiFi router (Harmonizer+), laptop or iPad (Harmonizer), and automobile (EMF Harmonizer Car) may be used on a new device or new car if you change them - but should not be shared between devices on a daily basis. The Home & Office may be moved to a new home, apartment, or workplace if you move.
How do I measure the effects of the products? Since the EMF Harmony technology operates at the sub-atomic level and does not block or alter EMF’s, it is not possible to measure its effects with an EMF measuring instrument. However, it is possible to measure the positive biological effects of the technology with various measurement devices. Please see the 'Research' page on our website for studies that demonstrate biological improvements from using the technology. You may of course run your own biological tests on similar devices to see the results. At the bottom of the ‘How’ page you will find a quick test using lemon juice that you can run that will demonstrate that the technology is doing something, which is noticeable in the taste of the juice.
Will I feel the effects of the products? This depends on how sensitive you are to the effects of electromagnetic radiation. People who suffer from Electromagnetic Hypersensitivity will generally feel a difference, but that is more the exception than the rule. Many people will not notice a difference, mainly because most people are not ultra-sensitive to EMF’s. However, that does not mean that EMF radiation does not damage their health, or that the product is not helping them.
It may be compared to taking a nutritional supplement. For example, when you take vitamins or fish oil, you do not “feel” different once you start taking them, but they nonetheless have measurable benefits to your health when taken regularly. Likewise, although you may not “feel” the effects, the EMF Harmony technology supports your body’s health, which has been documented in biological testing (see the ‘Research’ page on our website). Whether you are sensitive to the effects of electromagnetic radiation or not, they do damage your health with long term exposure (see the ‘Why’ page on our website).